CUSTOMER CARE
1) Delivery
2) Returns & Refund
3) Contacts
DELIVERY
You have FREE delivery in Italy with GLS.
For the delivery to other selected european countries there is a fixed contribution fee of 15 euro.
Normal delivery time in Italy is 3/4 working days; for other european countries around 5/10 working days.
We make every effort to dispatch your order on time, but if we are unable to deliver the goods you have chosen within normal delivery time; we will contact you by email straight away, and make the goods for you in more or less 10 working days.
Once you have placed your order you will receive a confirmation on your informed email address. After your parcel have been shipped, we will send you the number of the parcel and tracking information.
RETURN & REFUND
We have done our very best to make you happy with choosing One4ubags; but if by any case you are not satisfied, you can return the unworn goods, within 14 days of the receipt.
Return procedure:
- send us an email on ellen@one4ubags.com marked "Return of goods", indicating ordernumber, the reason of return and phonenumber.
- soon after you will be informed about how to procede with the return shipment, which you have to pay for.
Refund
To receive a full refund of the value of the goods, it is very important that you haven't used the items and that the goods arrive undamaged to our shop. We recommend to use the original packaging for the return shipment . Refund will take place within 30 days of the date in which we receive the return parcel.
For all aspects that are not specifically mentioned, the existing European regulation on distance commerce apply.
If you have doubts or questions about the content of these terms and conditions, we will be glad to help you in any moment.
CONTACTS
We will be glad to hear from you :
email : ellen@one4ubags.com
what'App: +39 3319553
Our retail shop:
One4ubags
Domus Decor
P.zza Dell'Unita 14
00192 Rome
ITALY
phone: +39 063204987
Facebook: Onefouryou Bags
Instagram: one4u_bags